Privacy Policy

Last updated: 22 September 2026

This Privacy Policy explains how Bali OK Tours collects, uses and protects your personal information when you visit balioktour.com or contact us to book a service.

Bali OK Tours is a private driver and tour service in Bali, Indonesia, run personally by its owner, Gede Oka. The website is built and managed on his behalf by I Gede Angga Manggala. In this policy, “we”, “us” and “our” mean Bali OK Tours.

Contact

If you have any questions about this policy or your personal information, you can reach us at:

• Email: [email protected]
• WhatsApp: +62 878-6035-3223
• Address: Blok D VI No, Gg. Rahajeng No.18A, Pemogan, Denpasar Selatan, Kota Denpasar, Bali, Indonesia

Information we collect

Information you give us

When you send us a message through WhatsApp, email or the contact form on this website, we may collect:

• Your name
• Your email address and phone number
• Your travel dates, flight number and arrival time
• Your hotel or villa address
• The number of people in your group, including children’s ages if you need child seats
• Any other details you choose to share about your trip

Information collected automatically

When you visit this website, some information is collected automatically through cookies and similar technologies, including:

• Your IP address and approximate location, such as your country or city
• Your browser, device type and operating system
• The pages you visit, how long you stay and how you arrived on the site
• Whether you clicked an ad or a contact button, such as the WhatsApp button

How we use your information

We use your information to:

• Reply to your questions and send you prices and trip plans
• Arrange and provide the services you book, such as airport pickups and day tours
• Book activities you ask us to arrange, such as ATV rides or rafting
• Understand how visitors use the website so we can improve it
• Measure how well our advertising works
• Keep the website secure and prevent misuse
• Meet our legal obligations

We only use your information for these purposes. We do not sell your personal information to anyone.

When we share your information

We share your information only when it is needed:

• Activity operators: if you ask us to book an activity, we share the details the operator needs, such as your name, the number of people and the date
• Service providers: we use trusted services to run this website and communicate with you, including our web hosting provider, our email provider, WhatsApp (operated by Meta) and Google
• Legal requirements: we may share information if required by law or by a valid request from a government authority

Cookies and tracking tools

This website uses cookies and similar tools for the following purposes.

Google Analytics helps us understand how visitors use the website, such as which pages are viewed most. It uses cookies such as _ga and _ga_*. Google Analytics data is kept for up to 14 months.

Google Ads conversion tracking helps us see whether visitors who clicked our ads went on to contact us. It uses cookies such as _gcl_au and may add a click identifier to the page address when you arrive from an ad.

Google Tag Manager loads these tools on the website. It does not collect personal information by itself.

Website security and performance: we use a security plugin that may record IP addresses to block suspicious activity, and a caching tool that helps pages load faster. We also use Cloudflare to deliver the website quickly and protect it from attacks. Cloudflare may process your IP address for this purpose.

How to control cookies

You can block or delete cookies in your browser settings. You can also:

• Opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on
• Manage how Google uses your data for ads at adssettings.google.com
• Learn more about how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites

Blocking cookies will not stop you from using this website or contacting us.

International transfers

Some of the services we use, such as Google and WhatsApp, may store or process your information on servers outside Indonesia. These providers use their own safeguards to protect your data.

How long we keep your information

We keep your messages and booking details for as long as we need them to reply to you and provide your service, and for up to 24 months afterwards in case you book again or need help with a past trip. After that, we delete them. Analytics data is kept according to the retention period described above.

How we protect your information

• The website uses HTTPS, so information you send through it is encrypted
• Access to the website admin, email and booking messages is limited to the owner and the website manager
• The website is protected by a security plugin and kept up to date
• Website backups are stored securely and only used to restore the site if something goes wrong

No system is completely secure, but we take reasonable steps to protect your information.

Your rights

Depending on where you live, including under Indonesia’s Personal Data Protection Law, the EU and UK General Data Protection Regulation, and the Australian Privacy Act, you may have the right to:

• Ask what personal information we hold about you
• Ask us to correct information that is wrong
• Ask us to delete your information
• Withdraw your consent at any time, where we rely on consent
• Object to how we use your information

To make a request, contact us by email or WhatsApp. We will reply as soon as possible and within the time required by applicable law.

Children

Our services are booked by adults. We do not knowingly collect personal information directly from children. If a parent or guardian shares details about a child, such as their age for a child seat, we use it only to provide the service safely.

Links to other websites

This website may link to other websites, such as WhatsApp or activity operators. We are not responsible for how those websites handle your information. Please read their privacy policies.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.